REFUND POLICY
If you are unhappy with an item we will take it back for a full refund within 14-days from the date of your order as long as all items are in new, unused condition. If your item is visibly washed or worn, you will not be issued a return or a refund on that/those item/s. As soon as we get your product back in new condition with original packaging, your return is usually processed within the following 2-5 business days and a confirmation will be sent to you via email or SMS (depending how your contact info is set up).
PLEASE NOTE THE FOLLOWING: IF YOU PURCHASE MORE THAN 6 ITEMS, THERE WILL BE NO REFUNDS AND NO RETURNS, AS YOU CAN BE CONSIDERED A RE-SELLER. THIS INCLUDES MULTIPLE ORDERS TO SAME PERSON. FOR EXAMPLE, IF YOU ORDER 3 SHIRTS ON 1 ORDER AND ANOTHER 5 IN ANOTHER ORDER, THAT'S A TOTAL OF 8 TO 1 PERSON AND THE ITEMS ARE NOT ELIGIBLE FOR REFUND OR RETURN. YOU CAN STILL EXCHANGE THESE ITEMS (BASED ON AVAILABILITY), BUT NO REFUNDS.
SAME RULES APPLY IF 1 CUSTOMER PURCHASES 10 OR MORE OF ANY 1 ITEM. THIS WOULD ALSO BE CONSIDERED PURCHASING FOR RESALE AND THE SAME RULES WOULD APPLY AS ABOVE. NO REFUNDS.
GIVEAWAY ITEM/S: ALL SALES ARE FINAL ON ITEMS THAT INCLUDE GIVEAWAY ITEM/S! NO RETURNS. NO REFUNDS. NO EXCHANGES.
Return Shipping: If you have either ordered the wrong product, the wrong size, or have received an item that for any reason you are unhappy with, you are responsible for all return shipping charges. If a mistake was made by Shreddy, please let us know ASAP and we will take full responsibility for the issue and cover all return costs associated with the mistake.
Refunds: If “Refund” is selected a credit will be issued for returned merchandise back to the credit card/payment method used. Shipping charges are not refundable.
Exchanges: Any price differences will be refunded back to the credit card used and/or we will send an invoice for any balance due and contact you if necessary. All exchanges are subject to product availability.
Changing/Canceling your order after if is placed: We pride ourselves on some of the fastest shipping times in our industry, so many times we are unable to cancel/modify orders once they have been placed. This includes updating shipping address or making further changes to a completed order. We will do our best to accommodate requests, but do not guarantee our ability to modify orders once placed.
Refunds: If you select a “Refund” you will be issued a credit back to the credit card/payment method that you used after your return is received and inspected. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Non-returnable items: Gift cards, downloadable software products, hygiene compromised items and any item that us returned more than 14-days after delivery.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@shreddylyfe.com.au.
CONTACT INFORMATION
Questions regarding our Returns and refund policy should be sent to us at info@shreddylyfe.com.au or call us on 07 5500 0095. You can also visit us at 2/13 Ford Road, Coomera QLD.